When will my order ship and be delivered?
Nationwide "General Good" orders (containing only dry goods) will be processed within 24 hours of the following business day, with the exception of holidays. After the order has processed, it will be shipped. Please note, our warehouse is not open over the weekend.
Currently, we are able to ship orders containing refrigerated/frozen goods anywhere within a 2-day ship from our warehouse in Utah. These orders will be processed and shipped daily through Wednesday to ensure delivery by the weekend.
How much do you charge for shipping?
FREE Home Delivery is available for the continental U.S. on refrigerated, frozen and general good orders that are $75 or more (for any orders weighing more than 63 lbs. a $5.00 surcharge will be applied for each 63 lbs in weight). For all orders less than $75, a flat rate of $9.95 will be charged. This shipping privilege applies to all fully active memberships and is not available to "trial memberships".
For our refrigerated and frozen items, a surcharge of $4.99 or $7.99 - depending on box size - will be added to your order to cover the additional cost of packaging and shipping materials. These 100% recyclable boxes, earth friendly insulation liner and gel packs ensure your refrigerated and/or freezer items arrive in top condition to your door.
Is there a minimum order requirement?
There is a $35 minimum order requirement on refrigerated, frozen and general goods. Refrigerated, frozen and general goods are shipped from our Utah warehouse.
Do you ship internationally?
Currently, the Green PolkaDot Box only allows persons residing in the United States of America or Puerto Rico to become Members and place orders. Therefore, we do not ship outside the U.S. or Puerto Rico right now.
Do you ship to Hawaii, Alaska or Puerto Rico?
We do ship to Hawaii, Alaska and Puerto Rico via USPS Standard Post (delivery can take up to 3 weeks).
What carriers do you use to ship?
We currently use FedEx and OnTrac delivery services to ship to the continental U.S. We utilize USPS Standard Post to ship orders to Hawaii, Alaska and Puerto Rico. It is possible that we may find other shipping options in the future.
Do I have to pay sales tax?
For Members who reside in Utah, a sales tax will apply to their order. For orders outside of Utah, there will be no sales tax.
When will you charge my credit card?
Your credit card will be charged immediately following the checkout and purchase of your items.
Can I send my order to an APO/FPO/PO Box address?
Currently, we do not have the option of shipping to APO/FPO/PO boxes, but we are hopeful that this will become a reality in the future. Stay tuned for updates.
How do I apply my points to my order?
To apply points towards your order, you need to make sure to go to your shopping cart before you go to the Checkout page. You can access your shopping cart by clicking on the "My Cart" header at the top of the website. Once in your cart, scroll down to the bottom of the page and you will see a box labeled "Spend My PolkaDot Points". Enter the point amount, click apply and head to checkout. Please note that points cannot apply or offset any shipping charges or refrigerated/frozen surcharges.
How can I track my order?
Once a Member is logged into their "My Account Dashboard" page, they may select the link "My Orders" on the far left side of the page. Here, the Member may view their recent orders and check the status of the order. In addition, once the order has left our warehouse the Member will receive an email notification that the order has shipped and provide the appropriate tracking number.
What happens if I am not home when my order arrives?
Our delivery services will deliver these products to your door; so your order will be waiting there for you when you arrive home.
What if something happens to my order during shipment?
We are eager to provide our members with the highest quality products. As such, our policy is to not ship any damaged products out of our warehouse, including: dented cans, broken or smashed bottles and packages. Anytime an order is damaged during shipment, we are happy to work with you. We may ask for pictures to assist us in filing a claim with FedEx or OnTrac for the shipping damages.
Unfortunately, sometimes orders are lost during shipment. We do not receive notification from the shipper when this happens. Often times, our members will be the first to inform us regarding this occurrence. Upon notification, our Member Services Team will immediately contact the shipper to initiate a trace. They will send out delivery personnel within 48 hours to verify the address. After the shipper has completed the trace and confirmed the lost package, we will be able to address and resolve the issue.
We do not accept returned food items. This policy is intended for the health and well being of our Members. The only exception would be in the case of damage verification for our carrier. If you receive a damaged item, you must report it to us within 7 days of delivery so that we can begin the claims process with our carrier. Do not discard the damaged item until you have contacted us. The carrier may require photo evidence or that the damaged item be returned.
We diligently inspect metal canned items for dents as we ship them to ensure that they are dent free when they leave our facility. Minor denting to cans (that does not impact the ability to open the can) that occurs in transit is foreseeable and acceptable and does not affect the safety of the product within. Please report major dents, punctured cans, broken air seals or dents that prevent cans from being opened.